SZapp FAQs
Installing SZapp
How do I install SZapp on my device?
Apple Devices
1. On your device, open the App Store.2. Search the App Store for SZapp.
3. Download and install SZapp.
Download for Apple Android Devices
1. On your device, open the Play Store.2. Search the App Store for SZapp.
3. Download and install SZapp.
Download for Andriod View our handy installation guide for more information.
Are there any costs for downloading SZapp?
No, SZapp is completely free to download and use!
Managing Schools & General SZapp Information
How do I add a school?
1. Select your school's region.
2. Search for and select your school.
3. Choose which group/s you would like to receive notifications from.
Note: Schools and Groups with a padlock symbol next to them require a 4 digit passcode. See your school for this passcode.
View our handy installation guide for more information.
2. Search for and select your school.
3. Choose which group/s you would like to receive notifications from.
Note: Schools and Groups with a padlock symbol next to them require a 4 digit passcode. See your school for this passcode.
View our handy installation guide for more information.
How do I switch between schools?
1. Tap the menu button in the top left corner
2. Select which school you would like to view.
2. Select which school you would like to view.
How do I pick which school displays by default?
If you have subscribed to more than one school you can pick which school you set as your default. Each time you open up SZapp, this will be the school that displays.
1. Tap on the Manage tab.
2. Select the Default Subscription switch.
1. Tap on the Manage tab.
2. Select the Default Subscription switch.
How do I disable notifications for a school?
1. Tap the Manage tab.
2. Unselect Push Notifications.
2. Unselect Push Notifications.
How do I remove a school?
1. Tap the Manage tab.
2. Select Remove Subscription.
2. Select Remove Subscription.
Troubleshooting SZapp
Why can't I find SZapp in the App Store/Play Store?
If you are having trouble finding SZapp on the App Store/Play Store follow these steps:
1. Double check your spelling, type SZapp into the search field.
2. Check that your device is connected to the internet.
3. Check that your device is supported by SZapp. See Supported devices below.
4. Restart your device and try again.
1. Double check your spelling, type SZapp into the search field.
2. Check that your device is connected to the internet.
3. Check that your device is supported by SZapp. See Supported devices below.
4. Restart your device and try again.
Why can't I find my school?
If you cannot find your school, confirm that your school has been setup in SZapp and that you are searching in the correct region. If the problem persists please contact your school.
Why can't I add my school?
User Registration
Your school may have opted to restrict access to SZapp to only registered users. This allows schools to send targeted communications to parents. Before you are able to add your school, make sure you have registered via email, Facebook or Google.
Restricted Access
Your school may have opted to restrict access to SZapp. Schools with a padlock symbol next to them require a 4 digit passcode. See your school for this passcode.
Your school may have opted to restrict access to SZapp to only registered users. This allows schools to send targeted communications to parents. Before you are able to add your school, make sure you have registered via email, Facebook or Google.
Restricted Access
Your school may have opted to restrict access to SZapp. Schools with a padlock symbol next to them require a 4 digit passcode. See your school for this passcode.
Why am I not receiving any notifications?
If your device is not receiving notifications follow these steps:
1. Make sure you are connected to the internet.
2. Check that you are subscribed to the correct groups.
3. Check your device settings to make sure notifications are switched on for SZapp.
1. Make sure you are connected to the internet.
2. Check that you are subscribed to the correct groups.
3. Check your device settings to make sure notifications are switched on for SZapp.
What mobile devices are supported?
Apple
Devices on iOS
Android
Devices on Android
What if SZapp crashes?
If you experience a crash, un-installing and re-installing SZapp should resolve the issue. If not, try the following:
1. Tap and hold on the App icon, then click 'App Info'2. Tap 'Force Stop'
3. Tap back and then tap 'Permissions', ensure permissions for 'Storage' are enabled.
4. Tap back and then tap on 'Storage'. Tap 'Clear cache' and then 'Clear data'.
How do I check my SZapp version?
You can check your SZapp version by following the below steps:
1. Open SZapp2. Press the 'Burger Menu' in the Left Hand Corner
3. Your SZapp version will be listed at the bottom of this page
How do I check my SZapp user details?
You can check your SZapp user details by following the below steps:
1. Open SZapp2. Press the 'Burger Menu' in the Left Hand Corner
3. Your SZapp user details will be listed at the bottom of this page
Didn't find what you were looking for?
If you're looking for specific information and haven't been able to find it here, please contact us at the office.